How soon must OSDH investigate a complaint alleging immediate jeopardy to a resident?

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Immediate Jeopardy requires a rapid response to protect resident safety, so the investigation must be started quickly. The standard is to begin the investigation within 2 working days of receiving the complaint. Using working days keeps the timeline realistic for agency staffing and operations, ensuring action is taken promptly even when weekends or holidays occur. Starting the investigation sooner helps verify the situation, notify the facility, assign an investigator, and begin collecting essential information to determine necessary protective actions. Waiting longer than this would delay addressing a direct risk to residents, which is not acceptable in cases of immediate jeopardy.